Terms of Use

1. Acceptance of Terms

By accessing or using the AdShields service ("Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree with any part of these Terms, you may not access the Service.

2. Description of Service

AdShields is an audio processing platform that applies protection techniques to hinder automatic transcription by artificial intelligence systems. The Service includes:

• Upload and processing of video files
• Application of proprietary audio protection techniques
• Download of processed files
• API for integration (Business plan)

3. User Account

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Immediately notifying us of any unauthorized use

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe the intellectual property rights of third parties
• Distribute illegal, defamatory, or harmful content
• Attempt to circumvent the Service's security systems
• Use bots or automated scripts without authorization

5. Intellectual Property

The Service and its original content, features, and functionality are and shall remain the exclusive property of AdShields and its licensors. You retain all rights to the files you submit for processing.

6. Payments and Subscriptions

Paid plans are charged in advance on a recurring basis (monthly or annually). You may cancel your subscription at any time. Access continues until the end of the paid period.

Cancellation may be requested at any time through the platform dashboard. Cancellation takes effect from the next billing cycle, with no right to a pro-rata refund for the period already paid.

6.1. Refund Policy

To be eligible for a refund, the Customer must cumulatively meet all of the following criteria:

• Within the first 7 (seven) calendar days from the date of the first subscription;
• Having processed no more than 5 (five) files on the platform since subscribing; and
• This being the first month of the AdShields subscription.

The 5-file processing limit was set as a reasonable threshold for the subscriber to evaluate the platform. Processing files beyond this limit indicates effective use of the Service and renders the amount paid non-refundable.

To request a refund within the above criteria, please contact official support. Once approved, processing will take up to 3 (three) business days, and the credit may take between 5 (five) and 10 (ten) business days to appear on the payment method used.

6.2. Non-Refundable Cases

The following are not eligible for a refund under any circumstances:

• Charges related to automatic subscription renewal;
• Amounts paid after the first month of subscription;
• Subscriptions in which more than 5 (five) files have been processed;
• Requests made more than 7 (seven) days after the subscription date.

6.3. Chargeback Prohibition

The Customer agrees not to request a reversal or chargeback from their credit card operator in relation to transactions duly processed under this agreement. In the event of an undue chargeback, AdShields reserves the right to suspend or terminate the Customer's account and pursue all available legal remedies.

7. Limitation of Liability

AdShields provides the Service "as is" and "as available". We do not warrant that:

• The Service will operate uninterrupted or be free from errors
• Results obtained through the Service will be accurate or reliable
• Your ads will be approved by advertising platforms
• The effectiveness of the protection will remain constant over time

You are solely responsible for the content of your ads and for ensuring compliance with the policies of each advertising platform.

8. Technological Evolution and Transcription Systems

AdShields uses audio processing techniques to hinder automatic transcription by Speech-to-Text (STT) systems. You acknowledge and agree that:

• Automatic transcription (STT) and artificial intelligence systems are constantly evolving and may improve their transcription capabilities at any time
• Technological advances in advertising platforms or AI systems may reduce or eliminate the effectiveness of the Service without prior notice
• AdShields is not responsible for any interruption, reduction in effectiveness, or discontinuation of the Service resulting from improvements to third-party automatic transcription systems
• In the event of interruption or discontinuation of the Service due to technological advances or improvements in STT systems, amounts paid for the period already covered WILL NOT be refunded, as the service is considered rendered up to the date of interruption

By using the Service, you expressly assume the risk that the effectiveness of the protection may vary or be compromised by external factors beyond AdShields' control.

9. Disclaimer of Damages

In no event shall AdShields be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Brazil, without regard to conflict of law provisions. Any dispute shall be resolved in the competent courts of Brazil. If you reside outside Brazil, nothing in these Terms waives mandatory consumer-protection or privacy rights granted by the laws of your country of residence.

12. Analytics, Tracking, and Advertising

To improve our service and measure the effectiveness of our advertising campaigns, we use the following tools, subject to your consent (except for essential items):

• PostHog (product analytics): collects pseudonymized usage events to understand how users interact with the Service. Data is linked to an internal UUID — no direct name or email. Requires analytics consent.
• Microsoft Clarity (session recording): records UX interactions (clicks, scrolling, mouse movements) with automatic masking of sensitive fields. Used exclusively to improve the user experience. Requires marketing consent.
• Meta Pixel and Conversions API (advertising attribution): upon registration or subscription, conversion data (email in SHA-256 hash format, registration/purchase event) is sent to Meta Platforms to measure campaign performance on Facebook and Instagram. No file content is shared. Requires marketing consent. Legal basis: legitimate interest (Art. 7, IX LGPD).
• Attribution cookies (essential): cookies as_attr and as_attr_last store the origin of your first visit (UTM parameters, fbclid click identifier) for internal attribution purposes. These cookies do not track you outside the AdShields domain.

You can manage your cookie preferences at any time. Rejecting analytics and marketing cookies does not affect the essential operation of the Service.

13. Contact

For questions about these Terms of Use, please contact us:

Email: legal@adshields.pro